Being a Store Manager, it’s up to me to make sure that when a customer walks through the door, it feels like they’re coming into a friend’s house, or a community, not a shop.
I’m in a concept store, so there’s loads of things for customers to play with – and loads of opportunities for me to help my team progress. I love that. In fact, I’d like to become a regional trainer over the next few years – that’s my five year plan. And it’s achievable.
I think if you have integrity and passion, you can go as far as you want to go. You can achieve anything there. As long as you apply yourself – and you get books, trainers and courses to help you – you’ll do well at Holland & Barrett. It’s exceeded my expectations.